Support & Services
WE PROVIDE Monitoring and troubleshooting Preventive maintenance Regular servicing Breakdown assistance
At Ecoboxtec, we are committed to ensuring that our clients have the knowledge, tools, and support needed to operate and maintain their equipment efficiently. Our Service & Maintenance program provides a full suite of support, from installation and training to ongoing maintenance, troubleshooting, and remote monitoring.
We offer a range of service-level agreements, ensuring that your products deliver maximum performance. Additionally, all our products come with a 12-month warranty, giving you peace of mind and reliable support from day one.
Installation & Commissioning
Our technicians install and commission machines within one day, ensuring a smooth and hassle-free setup.
We provide detailed technical documentation and training, equipping your staff with the skills to perform basic maintenance tasks such as cleaning and troubleshooting.
On-Site & Preventative Maintenance
Our service team is responsible for the on-site maintenance of your machines.
We offer scheduled servicing to help prevent breakdowns and ensure long-term performance.
For remote areas, we work with trusted third-party partners who bring over 30 years of experience in servicing recycling equipment across Australia, ensuring reliable nationwide coverage.
Remote Monitoring & Off-Site Support
We use real-time data from your machines to monitor performance, diagnose issues, and troubleshoot remotely.
Our IT platform provides live insights into your machine’s operation and sends automated alerts when maintenance or intervention is required.
Remote diagnostics allow us to resolve issues quickly and efficiently, reducing downtime.
Customer-Focused Support
Our goal is to provide peace of mind, ensuring you have access to fast, reliable support whenever needed.
Whether through on-site servicing, remote troubleshooting, or third-party partners, we are dedicated to keeping your machines operating at peak efficiency.
For immediate assistance, please contact us
